IVR & On-Hold Messaging
Interactive voice response (IVR) telephone technology helps businesses manage incoming calls. Hiring a professional voiceover artist to record your IVR, on-hold, or voicemail messaging system can create a stellar first impression, reduce hang-ups, and enhance your customers’ overall experience. Over the course of my career as one of the UK’s top voice actors, I regularly record telephone messaging system prompts.
IVR & On-Hold Messaging
What type of voice is best for IVR messages?
When choosing a voiceover to record your IVR, you want someone who is personable and who conveys confidence and trust. Customers may be calling your business to try to solve a frustrating or inconvenient problem, so it’s important that they are treated with kindness from the start.
Clients from around the world choose me to record their IVR messaging systems and say that my warm, upbeat, and calm voice helps to put their customers at ease.
There are many benefits of using an IVR for your business.
IVRs can improve customers’ journeys by eliminating exorbitant wait times. They free up personnel from mundane tasks. They allow your company to collect valuable data to see how customers are using your services. And, most of all, they allow you to handle a high volume of calls at a low cost.
Professional On-Hold Message Recording
I record five days a week from my home studio, and offer same day turnaround on most projects.
On-hold messaging allows companies to convey useful information, such as answers to frequently asked questions or information about upcoming specials and promotions, while customers wait to speak to a representative. They help break up the monotony of waiting in a queue, reduce hang-ups, and increase selling opportunities – In the USA, Cellular Marketing Magazine reported that more than 85% of callers prefer on-hold messages over silence.
It’s important that businesses leave a professional impression when no one is available to answer the phone. That’s why businesses of all sizes ask professional voiceover artists to record their voicemail systems, answering messages, and after-hours greetings.
With my voiceover skills, I can help you reduce hang-ups, generate call-backs, and give a great first impression of your business!